1. General Inquiries View category What is Pocket Wi-Fi and how does it work in Japan? How many devices can connect to one Pocket Wi-Fi at the same time? Does Genki mobile’s Pocket Wi-Fi work everywhere in Japan? What is the battery life of a Genki Mobile’s Pocket Wi-Fi device?
2. Order Process View category How do I rent a Pocket Wi-Fi from Genki Mobile? Can I pick up my Pocket Wi-Fi right after landing at the airport? Can I change my pickup location or rental dates after booking? What payment methods are accepted for Pocket Wi-Fi rental? Do I need a Japanese address or phone number to rent a Pocket Wi-Fi? How far in advance should I book a Pocket Wi-Fi for Japan?
3. Pocket Wi-Fi Setup View category How do I turn on the Pocket Wi-Fi and connect to it? What should I do if my rental Pocket Wi-Fi is slow?
4. Compensation View category What happens if I lose the Pocket Wi-Fi device? Do you offer optional insurance for damage or loss?
5. Cancellation/Refund View category Can I cancel my Pocket Wi-Fi reservation? Can I get a refund if the Pocket Wi-Fi device malfunctions? How do refunds work if I return the Pocket Wi-Fi early?