Best Pocket WiFi and SIM Card Rental Service in Japan

Staying Connected Just Got Easier

[ What’s New ]

Oct 18th: Airport Pick-Up Available until The Last Flight Arrival!; Our pickup counters are open from first to last flight arrival at Narita airport and Haneda airport.

Services

POCKET WiFi

Aterm portable wifi LEARN MORE

SIM CARD

Docomo sim card LEARN MORE

Google Rating

5.0

Based on 13 reviews

Facebook Rating

5.0

Based on 19 reviews

Genki Mobile -Japan's Best Portable Wi-Fi Rental Service

5.0

Charisma Robles

10:47 26 Aug 19

We got Genki pocket wifi as a free service while our internet application is still on process. We got 1gb data per day as soon as we submitted the application. It was delivered to our house and returning it was easy as well as you can return it via mail or hand it yourself. set up was easy as well.

Clint D'Souza

11:17 23 May 19

Pickup at Haneda International Terminal was easy. Using it was easy plus instructions were included if needed. Had full coverage across whole of Japan. Came with a portable battery bank if the device needed charging. Highly recommended.The only minor issue was dropoff. If you return it with everything inside the provided pouch, note that it will be too big in the middle to fit in the dropoff mail slot. If you separate the items from the pouch and spread it evenly in the dropoff envelope, you won't have any issues. Just keep that in mind.

Cobi Zucchini

14:53 09 May 19

Excellent service. Five days in Kyoto, another five in Tokyo and connectivity was alright. I recommend it.

Julie Firing

20:18 16 Nov 18

Have used Genki Mobile twice now. Their prices are good, the airport pickup and mail return services are easy to use, and customer support is friendly and helpful. Would recommend their services to anyone.

Tuck-Voon How

23:39 24 Oct 18

I found Genki Mobile through a comparison site of Japanese Pocket Wifi Plans. It was the only one to provide 2GB/day access to Docomo's network, which has the widest coverage over Japan. This was an important issue as we were travelling to rural locations. Pick-up options and drop-off at any postal post was very convenient. Customer service was excellent as well, their staff responded promptly to any questions I had. Midway through the trip, the wifi manufacturer announced a firmware defect in their units. Genki Mobile promptly sent me a replacement unit by the next day. I would definitely use their services again.

Cedric Scott

15:22 12 Oct 18

I chose Genki Mobile because I wanted to pick the device up at the International terminal at Haneda Airport and drop it off at Kansai airport. The pickup and drop off worked exactly the way they were supposed to.We used the mobile wi-fi for more than two weeks in Tokyo, Kyoto, Takayama, Hakone and Koyasan. The connection was excellent and at time it had 5 devices connected to it. It would not last the whole day on one charge; that was not a problem for us but others might like to use a battery booster.

Tramaine Tan

06:08 31 Jul 18

I used the SIM card for my 10 days in Hokkaido. The SIM card was sent to the hostel where I was staying and I was able to get it without any hassle upon check-in. SIM card worked beautifully throughout my whole journey in Hokkaido. Returning it was also a breeze. Just drop the prepaid docket at the Post Office and it’s done. Will most definitely use it again.

Tobi Guasu

15:13 28 May 18

We used the pocket Wi-Fi during our three weeks in Japan and everything worked fine: Pick-up and returning the device was easy and connection was good almost all the time...just had some problems inside of buildings in southern Honshū, but isn't really worth mentioning. Thanks a lot for the service!

Pavel Ghosh

21:22 17 Apr 18

Complete satisfaction; uninterrupted service without any glitches. I was in the far corners of Japan, outside cities, along the coast of Japan sea in Hokkaido, and it worked perfectly even there. The days I used the gps for the whole days, I had to recharge it once during the day but that was expected. I will only suggest having the data tracking part is a bit simpler, as the Aterm Mobile map might be difficult to navigate without knowing Japanese, but otherwise no complain about the service. I will recommend it to everyone, and will use it again on my next visit.

Алиса Мон

10:04 12 Apr 18

Очень удобный вариант. На момент поиска один из самых дешевых и простых. Получила в аэропорту, вернула - кинув в почтовый ящик там же перед отлетом. Вайфай работал стабильно и на хорошей скорости, трафик не экономила. Токио, Йокогама, Хиросима, Киото - полет нормальный.Посоветую - да.Воспользуюсь еще раз - да.

Cindy Rutter Schultz

06:47 11 Apr 18

Excellent customer service, picked up at the airport. Wifi worked well at all times when using. My daughter and I used while visiting my son and his family which helped to communicate with them when we were out on our own in your beautiful country. The return process was as easy as the pickup.

AungMyint Oo

22:38 17 Mar 18

Ce Low

03:41 19 Feb 18

Great service and easy to use. Very helpful customer service as well. Highly recommended. Thanks Genki!

Lynn Brooks

06:42 27 Oct 17

Excellent customer service . They sent numerous emails to keep me informed. The portable unit was small and never let me down , even in the remote Kurokawa onsen area . We picked it up and dropped it off at the airport, even though we landed at midnight it was still waiting for us.£55 GBP is a lot of money for 2 weeks but in a country where we do not speak the language and we did a lot of travelling it was well worth the money .I recommend Genki Mobile .

Alex Ruiz Estradera

15:43 16 Sep 17

Good bang for the buck. Previously I used Sakura but decided to give this service a shot since they use NTT Docomo. Only dropouts were in Yokohama during Pikachu parade but with the amount of people playing Pokemon Go it was kind of expected. Battery lasted almost all day even using my laptop on shinkansen to update my web store

Laura Vazquez

12:58 14 Sep 17

Great service!! Friendly webpage. Easy to set. Easy pick-up and return. Really useful.

Edwin Lopez

21:31 22 Aug 17

Erica Fulford-Maier

10:38 28 Apr 17

Wow if you want great service and wonderful equipment get your portable wifi needs from Genki. They were so helpful and we never had a problem. I highly recommend them.

Philip Leonard

14:33 27 Apr 17

I just wanted to say thank you for your kind and courteous service and all your help in using your mobile internet device. It made a great stay in Japan even better.I would reccomend your services to anyone who was thinking of obtaining a mobile wifi device while in Japan on holiday.Thanks again,Phil

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LTE/3G Data & Best Coverage

Renting a Pocket WiFi is the best way to stay connected to the internet during your stay in Japan. We offer fast speeds with plenty of data.

Our portable WiFi device, also known as pocket WiFi, mobile WiFi, provides you with 1 or 2 GB/day through NTT Docomo’s LTE/3G network with 100% population coverage in Japan.

Please check the substantial amount of data usage with 1GB to understand the capacity of 1GB/day.

Fast Delivery & Easy Return

We provide deliveries to airports, hotels, residences, Airbnb accomodations, and offices. Same day delivery is also available within Tokyo 23 wards.

To return the pocket WiFi, simply drop it off at any post box or post office. Most Japanese airports have a post box located at the departure lobby before entering the security checkpoint.

Easy to Use

For portable WiFi device rentals, the high-spec LTE mobile router is configured upon shipping. Active straight out of the box!

Our rental prepaid SIM cards are activated before shipping. No need for complicated activation process, and we provide an easy step by step guide for the APN setup.

Rental Process

Select a plan and rental period. Pay online.

Delivery will be made to your location of choice.

Enjoy fast 4G/LTE data during your stay in Japan!

Use return package to return items.

Contact

Please feel free to contact us!

We provide English and Japanese customer support, and are always happy to help.

GENERAL FAQ

What services do you provide?: We provide short-term and long-term services for both our pocket WiFi rentals and SIM card rentals.
What methods of payments do you accept?: We accept credit card payments and Paypal payments. Unfortunately, we cannot accept cash payments.
Which airports do you make deliveries to?: We make deliveries to Narita Airport Terminal 1 and 2, Haneda Airport International Terminal, Kansai International Airport Terminal 1, New Chitose Airport Terminal, and Chubu Centrair Airport Terminal.
What do I do with the SIM card once I am done using it?: Since the SIM card is a rental, we will need the SIM card to be returned to us. However, a prepaid postage return envelope is included so all you need to do is drop it off at a post box. Most airports in Japan have a post box at the airport BEFORE the security checkpoint.
What makes your rental service different from others?: We provide simple and affordable plans, business level English support, and we do our best to provide a smooth rental process.

CONTACT FORM

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