Japan’s Best Pocket WiFi and SIM Card Rental Service

Staying Connected Just Got Easier

[ What’s New ]

Jun 20th: Narita Airport Terminal 1 North JAL ABC Counter Times Extended; Starting from 7/1/2023 JAL ABC counters located at Terminal 1 North wing will be open until 1 hour after the arrival of the last flight.

Services

eSIM Rental

1GB/day eSIM Service

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Pocket WiFi Rental

1GB or 7GB/day Pocket Wi-Fi

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Physical SIM Card Rental

1GB/day SIM service

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Google Rating

4.9

Based on 48 reviews

Genki Mobile

4.9

Francesca Scolari

17:24 09 Nov 23

personale cordiale e preparato per la vendita del prodotto. disponibilità massima e servizio ottimo.

D.O.A

08:36 28 Sep 23

The service from the Genki Mobile team was amazing. We travelled from UK to Tokyo and I placed my order in the evening and it was ready for collection the next morning. The internet speed was great, the connection was spot on, the accessories like the portable charger just made it that extra bit better. Perfect for google maps, instagram, web surfing and everything else including downloading things. We got the 7gb package and it was worth every penny I mean YEN! I strongly recommend! Thanks again!

Edward Capaldi

12:28 30 Aug 23

Friends had recommended Genki Mobile as a must have for our family adventure to Japan this year. Usually, the process of finding the right provider, the right option at a price you can trust is tedious and afterwards you have that 'should have used a different provider'.Not with Genki Mobile.1. Price: We paid with paypal online 10/10 easy and value for money2. Collection: We collected it at the hotel reception when we arrived (could have been at the airport but coming in late we requested to post it to the hotel) 10/103. Battery life (teenagers sucking it dry all day) 10/10. never had to use the USB battery pack that comes with the package.4. Coverage. 10/10. even top of a mountain it worked.5. Return. 10.10. It comes in an envelope. You use the same envelope to return it. We dropped off the envelope at the post box in Lawson's in Osaka airport. Easy.We went for the pocket wifi option so all our phones could connect.When things work and work well it's important to say so.Pretty Cool!

Marina Rosito

06:04 29 Aug 23

Genki wifi router works perfectly and the assistance we have received with its renting has been excellent. Returning the device was super easy. An excellent choice for tourists in Japan. Highly recommend!

Imants Lapinskis

03:56 15 Aug 23

Brian Npuva

14:37 12 Aug 23

above and beyond services! highly recommended to any english speakers/foreigners!

Shlomo Boxerman

14:57 07 Aug 23

Great service, prompt response, recommended

Chris Joaquim

17:43 03 Aug 23

Der Kundenservice war hervorragend. Auch das Produkt (Portable Wifi) an sich funktionierte einwandfrei und war während unserer Reise eine wichtige Unterstützung. Klare Empfehlung!

Max

17:15 30 Jul 23

They are a great bunch 👍Very forth coming, friendly and customer oriented service.Will for sure use them again in the future. 🗼

Samer Farag

17:58 12 Jul 23

Extremely simple process to get the pocket-wifi and return it. Able to get it same-day after the other service we tried to get pocket-wifi from fell through. Will absolutely go with Genki Mobile again the next time I return to Japan!

Pta

17:27 11 Jul 23

Max Liu

06:36 21 Jun 23

Once flight delayed and switched airport. Genki is very helpful and delivery to the new location. Really appreciate.

Prasad Kulkarni

04:32 14 Jun 23

Excellent service and products

Sophie Invests

19:12 04 Jun 23

**Amazing customer service- I went to Japan over a month ago, and Genki Mobile was a life-saver for me. I had originally rented Pocket WiFi from another "popular company" and paid around $120 for the WiFi, but that company NEVER responded to two of my emails after I accidentally forgot to pick up my WiFi (I had emailed them asking if they could ship the WiFi over to my hotel, with me covering the additional charges). You will run into NONE of these headaches with Genki Mobile. Not to mention, my order with Genki Mobile cost around HALF the price. The in-person pickup is super convenient since it is easy to find Genki Mobile's office, and all the staff are so friendly. I also never ran out of WiFi every day. I used the WiFi to access Google Maps for whenever I traveled, and the WiFi never randomly disconnected. The WiFi itself works 100% accurately.

Valentina De Leonardis

05:35 30 May 23

Amazing and efficient service! I will choose Genki Mobile again!

Danielle Nicholson

04:18 23 May 23

We rented portable wifi for a 9 day trip to Japan. The router came with a battery pack, which was super useful! No issues, glad we chose this company. Pickup at the airport was easy once the staff realized it was a Genki Mobile pickup, and returning through prepaid mail was a breeze.

André Siqueira

10:28 22 May 23

Excelente atendimento! O aparelho funciona muito bem! Custo e benefício muito bom. O aparelho estava no aeroporto quando cheguei e foi muito simples devolver! Recomendo!

Shannon

06:39 09 May 23

Excellent speed! Perfect service!

daniel molina

22:02 28 Apr 23

Couldn't keep the portable wifi charged. And it would only charge %50 of the time

Robbie Marcelo

11:13 13 Apr 23

When I moved to Tokyo, there's a 4 days gap between my move-in date and the WiFi installation date with NTT.Luckily, they have a campaign and they offered me a free pocket wifi that I can use until I have my wifi installed. From delivery to usage, everything is free. They even provide a letter pack envelope so you can return it conveniently.All services are english-friendly, and they even go the extra mile to help you with your concerns and solve issues together!I'm writing this review after 2 weeks of using their gold plan service. No downtime and amazing coverage! I'm in a 50+ sqm apartment connected to the 5G line and I don't suffer from any latency issues. Love it!

Susanne Whelan

12:31 06 Apr 23

I was traveling far to get to Japan and was nervous about My SIM card and data but Genki mobile was ready and waiting for me in an easily accessible place at the airport. It was very simple to set up and gave me great service and support during my long three month stay. I was able to contact all my friends and family no matter where I was. And sight seeing was made easy with quick flowing data. I was very happy with my purchase and rental with Genki mobile and would definitely recommend it in the future. I was also quite happy with the price as it was quite cheap compared to other sellers.

Petra Rusch

18:06 05 Apr 23

Very easy, very useful.

Kim Kriege

12:47 03 Apr 23

Very efficient and easy to use. Would rent again!

adora Kaede

04:05 30 Mar 23

rent the pocket-wifi : very good service!

Roma Norrie

15:00 29 Mar 23

Amazingly friendly and helpful customer service when I picked up the pocket Wi-Fi.Easy to use and return, definitely will use them next time I travel to Japan.

Joseph Adams

18:58 01 Mar 23

Ronald Taylor

23:28 17 Dec 22

Simply works and works simply

Sangwoon Lee

12:39 12 Dec 22

Karin Shenkar

12:25 28 Sep 22

Great product and absolutely fantastic service! Very responsive, super friendly and a wonderful attitude. Thank you Genki Mobile team - you are a pleasure to do business with!!

María José Villalta

22:42 28 Jul 22

I had issues getting my connection fixed at the time of my arrival to Japan, however the team made a super great effort to provide a good support and they got me a portable wifi during the period I was still trying to get my connection done.This kind of due diligence is what you expect from a service company. I am very pleased with them.

Michael J Fox

09:20 06 Jul 22

Promit Kar

04:37 13 Jun 22

Abby Hall

11:40 16 Aug 21

Mary Binsted

06:11 08 Mar 20

Exceptional customer service. The team at Genki Mobile went above and beyond to solve my unique connectivity situation.

Declan Falls

02:44 29 Jan 20

Couldn't recommend highly enough! Easy to pick up from the airport, easy to setup, and the prices are amazing! 1gb per day is fantastic. Thank you genki mobile!

cedric peeters

18:02 23 Jan 20

Amazing service. Looking forward to using Genki Mobile again in the future.

Jason Creed

12:55 22 Jan 20

K R

02:54 17 Jan 20

This pocket wifi worked great! Rented it for 5 weeks. Fast internet connection and we never needed the extra battery that was included. This was 1/2 the cost we were finding with other companies. It was at the airport when we arrived and ,with the provided envelope, easy to return by dropping it in a mail box. We will definitely use this company again on our next trip to Tokyo.

Alberto Ishizawa

13:25 07 Jan 20

It's a great service

An Pham

16:04 01 Jan 20

Linnea Andersson

06:02 17 Dec 19

It was easy to order and easy to use. They keept me updated in advance about my order so i knew it was deliverd to the Airport before my arrivle:) Battery last all day. My second time using Genki mobile and will use om my next trip to Japan☺️

Shane Mattson

12:30 12 Dec 19

Great customer service and no issues with device

George Lidskiy

12:12 05 Dec 19

Jasmin Farcher

21:38 25 Nov 19

Mr Couch

20:04 07 Nov 19

Benjamin Heap

05:29 29 Oct 19

Gordon Moon

10:26 26 Sep 19

Second time using Genki. Their communication is superb and they do as they say they will in terms of delivery. The pocket wifi worked well everywhere i went and 1Gb a day was more than enough. The battery was good for 9-10 hours too!Highly recommend Genki

Steven Haesen

14:08 07 Sep 19

I used this company to rent pocket wifi during my trip in Japan. The communication went very smoothly. I picked up a package containing the device in the Tokyo airport and simply had to switch it on and connect to the wifi. The device lasted for around 5-6 hours, and a power bank was provided to charge it for longer usage. Very much worth it in terms of price/quality.

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Facebook Rating

5.0

Based on 14 reviews

Genki Mobile -Japan's Best Portable Wi-Fi Rental Service

5.0

Cha Cha

10:47 26 Aug 19

We got Genki pocket wifi as a free service while our internet application is still on process. We got 1gb data per day as soon as we submitted the application. It was delivered to our house and returning it was easy as well as you can return it via mail or hand it yourself. set up was easy as well.

Clint D'Souza

11:17 23 May 19

Pickup at Haneda International Terminal was easy. Using it was easy plus instructions were included if needed. Had full coverage across whole of Japan. Came with a portable battery bank if the device needed charging. Highly recommended.The only minor issue was dropoff. If you return it with everything inside the provided pouch, note that it will be too big in the middle to fit in the dropoff mail slot. If you separate the items from the pouch and spread it evenly in the dropoff envelope, you won't have any issues. Just keep that in mind.

Cobi Zucchini

14:53 09 May 19

Excellent service. Five days in Kyoto, another five in Tokyo and connectivity was alright. I recommend it.

Julie Firing

20:18 16 Nov 18

Have used Genki Mobile twice now. Their prices are good, the airport pickup and mail return services are easy to use, and customer support is friendly and helpful. Would recommend their services to anyone.

Tuck-Voon How

23:39 24 Oct 18

I found Genki Mobile through a comparison site of Japanese Pocket Wifi Plans. It was the only one to provide 2GB/day access to Docomo's network, which has the widest coverage over Japan. This was an important issue as we were travelling to rural locations. Pick-up options and drop-off at any postal post was very convenient. Customer service was excellent as well, their staff responded promptly to any questions I had. Midway through the trip, the wifi manufacturer announced a firmware defect in their units. Genki Mobile promptly sent me a replacement unit by the next day. I would definitely use their services again.

Cedric Scott

15:22 12 Oct 18

I chose Genki Mobile because I wanted to pick the device up at the International terminal at Haneda Airport and drop it off at Kansai airport. The pickup and drop off worked exactly the way they were supposed to.We used the mobile wi-fi for more than two weeks in Tokyo, Kyoto, Takayama, Hakone and Koyasan. The connection was excellent and at time it had 5 devices connected to it. It would not last the whole day on one charge; that was not a problem for us but others might like to use a battery booster.

Tramaine Tan

06:08 31 Jul 18

I used the SIM card for my 10 days in Hokkaido. The SIM card was sent to the hostel where I was staying and I was able to get it without any hassle upon check-in. SIM card worked beautifully throughout my whole journey in Hokkaido. Returning it was also a breeze. Just drop the prepaid docket at the Post Office and it’s done. Will most definitely use it again.

Pavel Ghosh

21:22 17 Apr 18

Complete satisfaction; uninterrupted service without any glitches. I was in the far corners of Japan, outside cities, along the coast of Japan sea in Hokkaido, and it worked perfectly even there. The days I used the gps for the whole days, I had to recharge it once during the day but that was expected. I will only suggest having the data tracking part is a bit simpler, as the Aterm Mobile map might be difficult to navigate without knowing Japanese, but otherwise no complain about the service. I will recommend it to everyone, and will use it again on my next visit.

Алиса Мон

10:04 12 Apr 18

Очень удобный вариант. На момент поиска один из самых дешевых и простых. Получила в аэропорту, вернула - кинув в почтовый ящик там же перед отлетом. Вайфай работал стабильно и на хорошей скорости, трафик не экономила. Токио, Йокогама, Хиросима, Киото - полет нормальный.Посоветую - да.Воспользуюсь еще раз - да.

Cindy Rutter Schultz

06:47 11 Apr 18

Excellent customer service, picked up at the airport. Wifi worked well at all times when using. My daughter and I used while visiting my son and his family which helped to communicate with them when we were out on our own in your beautiful country. The return process was as easy as the pickup.

AungMyint Oo

22:38 17 Mar 18

Lynn Brooks

06:42 27 Oct 17

Excellent customer service . They sent numerous emails to keep me informed. The portable unit was small and never let me down , even in the remote Kurokawa onsen area . We picked it up and dropped it off at the airport, even though we landed at midnight it was still waiting for us.£55 GBP is a lot of money for 2 weeks but in a country where we do not speak the language and we did a lot of travelling it was well worth the money .I recommend Genki Mobile .

Alex Ruiz Estradera

15:43 16 Sep 17

Good bang for the buck. Previously I used Sakura but decided to give this service a shot since they use NTT Docomo. Only dropouts were in Yokohama during Pikachu parade but with the amount of people playing Pokemon Go it was kind of expected. Battery lasted almost all day even using my laptop on shinkansen to update my web store

Edwin Lopez

21:31 22 Aug 17

Philip Leonard

14:33 27 Apr 17

I just wanted to say thank you for your kind and courteous service and all your help in using your mobile internet device. It made a great stay in Japan even better.I would reccomend your services to anyone who was thinking of obtaining a mobile wifi device while in Japan on holiday.Thanks again,Phil

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LTE Data & Best Coverage

Renting a Pocket WiFi is the best way to stay connected to the internet during your stay in Japan. We offer fast speeds with plenty of data.

Our portable WiFi router, also known as pocket WiFi, provides you with 1GB/day through NTT Docomo’s network with 100% population coverage in Japan (7GB/day via our cloud SIM powered by Softbank/KDDI).

Same day pick up / Free deliveries

Forgot to place your order before arriving in Japan? No problem, come visit our office to get same day pick up and explanation on use and get all your questions answered with our english staff free of charge. We also deliver all across Japan free of charge: Deliveries to airports, hotels, residences, etc all covered by us.

To return rental items simply place the items into our return kit and ship it back using post offices or post boxes located at your nearest location. You can even return at airports before baggage check, check out our blogs for more detailed information.

Haneda Airport Terminal 3 Post box link

Narita Airport Terminal 1 & 2 Post box link

Easy to Use

For travel WiFi router rentals, the high-spec portable WiFi router is configured upon shipping. Active straight out of the box!

Our rental prepaid SIM cards are activated before shipping. No need for complicated activation process, and we provide an easy step by step guide for the APN setup.

Rental Process

Select a plan and rental period. Pay online.

Delivery will be made to your location of choice.

Enjoy fast 4G/LTE data during your stay in Japan!

Use return package to return items.

Contact

Please feel free to contact us!

We provide English and Japanese customer support, and are always happy to help.

GENERAL FAQ

What services do you provide?: We provide short-term and long-term services for both our pocket WiFi rentals and SIM card rentals.
What methods of payments do you accept?: We accept credit card payments and PayPal payments. Unfortunately, we cannot accept cash payments.
Which airports do you make deliveries to?: We make deliveries to Narita Airport Terminal 1 and 2, Haneda Airport Terminal 3 (International Terminal).
What do I do with the SIM card once I am done using it?: Since the SIM card is a rental, we will need the SIM card to be returned to us. However, a prepaid postage return envelope is included so all you need to do is drop it off at a post box. Most airports in Japan have a post box at the airport BEFORE the security checkpoint.
What makes your rental service different from others?: We provide simple and affordable plans, business level English support, and we do our best to provide a smooth rental process.

CONTACT FORM

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