Japan’s Best Pocket WiFi and SIM Card Rental Service

Staying Connected Just Got Easier

[ What’s New ]

Dec 30th: Airport Pick-Up Available until The Last Flight Arrival!; Our pickup counters are open from first to last flight arrival at Narita airport and Haneda airport. We have changed our pickup counter to JAL ABC after COVID-19 pandemic.

Services

POCKET WiFi

Aterm portable wifi LEARN MORE

SIM CARD

Docomo sim card LEARN MORE

Google Rating

5.0

Based on 23 reviews

Genki Mobile

5.0

Joseph Adams

18:58 01 Mar 23

Ronald Taylor

23:28 17 Dec 22

Simply works and works simply

Sangwoon Lee

12:39 12 Dec 22

Karin Shenkar

12:25 28 Sep 22

Great product and absolutely fantastic service! Very responsive, super friendly and a wonderful attitude. Thank you Genki Mobile team - you are a pleasure to do business with!!

María José Villalta

22:42 28 Jul 22

I had issues getting my connection fixed at the time of my arrival to Japan, however the team made a super great effort to provide a good support and they got me a portable wifi during the period I was still trying to get my connection done.This kind of due diligence is what you expect from a service company. I am very pleased with them.

Michael J Fox

09:20 06 Jul 22

Promit Kar

04:37 13 Jun 22

Abby Hall

11:40 16 Aug 21

Mary Binsted

06:11 08 Mar 20

Exceptional customer service. The team at Genki Mobile went above and beyond to solve my unique connectivity situation.

Declan Falls

02:44 29 Jan 20

Couldn't recommend highly enough! Easy to pick up from the airport, easy to setup, and the prices are amazing! 1gb per day is fantastic. Thank you genki mobile!

cedric peeters

18:02 23 Jan 20

Amazing service. Looking forward to using Genki Mobile again in the future.

Jason Creed

12:55 22 Jan 20

K R

02:54 17 Jan 20

This pocket wifi worked great! Rented it for 5 weeks. Fast internet connection and we never needed the extra battery that was included. This was 1/2 the cost we were finding with other companies. It was at the airport when we arrived and ,with the provided envelope, easy to return by dropping it in a mail box. We will definitely use this company again on our next trip to Tokyo.

Alberto Ishizawa

13:25 07 Jan 20

It's a great service

An Pham

16:04 01 Jan 20

Linnea Andersson

06:02 17 Dec 19

It was easy to order and easy to use. They keept me updated in advance about my order so i knew it was deliverd to the Airport before my arrivle:) Battery last all day. My second time using Genki mobile and will use om my next trip to Japan☺️

Shane Mattson

12:30 12 Dec 19

Great customer service and no issues with device

George Lidskiy

12:12 05 Dec 19

Jasmin Farcher

21:38 25 Nov 19

Mr Couch

20:04 07 Nov 19

Benjamin Heap

05:29 29 Oct 19

Gordon Moon

10:26 26 Sep 19

Second time using Genki. Their communication is superb and they do as they say they will in terms of delivery. The pocket wifi worked well everywhere i went and 1Gb a day was more than enough. The battery was good for 9-10 hours too!Highly recommend Genki

Steven Haesen

14:08 07 Sep 19

I used this company to rent pocket wifi during my trip in Japan. The communication went very smoothly. I picked up a package containing the device in the Tokyo airport and simply had to switch it on and connect to the wifi. The device lasted for around 5-6 hours, and a power bank was provided to charge it for longer usage. Very much worth it in terms of price/quality.

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Facebook Rating

5.0

Based on 17 reviews

Genki Mobile -Japan's Best Portable Wi-Fi Rental Service

5.0

ChaCha Robles

10:47 26 Aug 19

We got Genki pocket wifi as a free service while our internet application is still on process. We got 1gb data per day as soon as we submitted the application. It was delivered to our house and returning it was easy as well as you can return it via mail or hand it yourself. set up was easy as well.

Clint D'Souza

11:17 23 May 19

Pickup at Haneda International Terminal was easy. Using it was easy plus instructions were included if needed. Had full coverage across whole of Japan. Came with a portable battery bank if the device needed charging. Highly recommended.The only minor issue was dropoff. If you return it with everything inside the provided pouch, note that it will be too big in the middle to fit in the dropoff mail slot. If you separate the items from the pouch and spread it evenly in the dropoff envelope, you won't have any issues. Just keep that in mind.

Cobi Zucchini

14:53 09 May 19

Excellent service. Five days in Kyoto, another five in Tokyo and connectivity was alright. I recommend it.

Julie Firing

20:18 16 Nov 18

Have used Genki Mobile twice now. Their prices are good, the airport pickup and mail return services are easy to use, and customer support is friendly and helpful. Would recommend their services to anyone.

Cedric Scott

15:22 12 Oct 18

I chose Genki Mobile because I wanted to pick the device up at the International terminal at Haneda Airport and drop it off at Kansai airport. The pickup and drop off worked exactly the way they were supposed to.We used the mobile wi-fi for more than two weeks in Tokyo, Kyoto, Takayama, Hakone and Koyasan. The connection was excellent and at time it had 5 devices connected to it. It would not last the whole day on one charge; that was not a problem for us but others might like to use a battery booster.

Tramaine Tan

06:08 31 Jul 18

I used the SIM card for my 10 days in Hokkaido. The SIM card was sent to the hostel where I was staying and I was able to get it without any hassle upon check-in. SIM card worked beautifully throughout my whole journey in Hokkaido. Returning it was also a breeze. Just drop the prepaid docket at the Post Office and it’s done. Will most definitely use it again.

Tobi Guasu

15:13 28 May 18

We used the pocket Wi-Fi during our three weeks in Japan and everything worked fine: Pick-up and returning the device was easy and connection was good almost all the time...just had some problems inside of buildings in southern Honshū, but isn't really worth mentioning. Thanks a lot for the service!

Pavel Ghosh

21:22 17 Apr 18

Complete satisfaction; uninterrupted service without any glitches. I was in the far corners of Japan, outside cities, along the coast of Japan sea in Hokkaido, and it worked perfectly even there. The days I used the gps for the whole days, I had to recharge it once during the day but that was expected. I will only suggest having the data tracking part is a bit simpler, as the Aterm Mobile map might be difficult to navigate without knowing Japanese, but otherwise no complain about the service. I will recommend it to everyone, and will use it again on my next visit.

Алиса Мон

10:04 12 Apr 18

Очень удобный вариант. На момент поиска один из самых дешевых и простых. Получила в аэропорту, вернула - кинув в почтовый ящик там же перед отлетом. Вайфай работал стабильно и на хорошей скорости, трафик не экономила. Токио, Йокогама, Хиросима, Киото - полет нормальный.Посоветую - да.Воспользуюсь еще раз - да.

Cindy Rutter Schultz

06:47 11 Apr 18

Excellent customer service, picked up at the airport. Wifi worked well at all times when using. My daughter and I used while visiting my son and his family which helped to communicate with them when we were out on our own in your beautiful country. The return process was as easy as the pickup.

AungMyint Oo

22:38 17 Mar 18

Lynn Brooks

06:42 27 Oct 17

Excellent customer service . They sent numerous emails to keep me informed. The portable unit was small and never let me down , even in the remote Kurokawa onsen area . We picked it up and dropped it off at the airport, even though we landed at midnight it was still waiting for us.£55 GBP is a lot of money for 2 weeks but in a country where we do not speak the language and we did a lot of travelling it was well worth the money .I recommend Genki Mobile .

Alex Ruiz Estradera

15:43 16 Sep 17

Good bang for the buck. Previously I used Sakura but decided to give this service a shot since they use NTT Docomo. Only dropouts were in Yokohama during Pikachu parade but with the amount of people playing Pokemon Go it was kind of expected. Battery lasted almost all day even using my laptop on shinkansen to update my web store

Laura Vazquez

12:58 14 Sep 17

Great service!! Friendly webpage. Easy to set. Easy pick-up and return. Really useful.

Edwin Lopez

21:31 22 Aug 17

Philip Leonard

14:33 27 Apr 17

I just wanted to say thank you for your kind and courteous service and all your help in using your mobile internet device. It made a great stay in Japan even better.I would reccomend your services to anyone who was thinking of obtaining a mobile wifi device while in Japan on holiday.Thanks again,Phil

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LTE Data & Best Coverage

Renting a Pocket WiFi is the best way to stay connected to the internet during your stay in Japan. We offer fast speeds with plenty of data.

Our portable WiFi router, also known as pocket WiFi, provides you with 1GB/day through NTT Docomo’s network with 100% population coverage in Japan (7GB/day via our cloud SIM powered by Softbank/KDDI).

Various Delivery & Easy Return

We provide deliveries to Narita and Haneda International airports, hotels, residences, Airbnb, and offices.

To return the pocket WiFi, simply drop it off at any post box or post office. Most Japanese airports have a post box located at the departure lobby before entering the security checkpoint.

Easy to Use

For travel WiFi router rentals, the high-spec portable WiFi router is configured upon shipping. Active straight out of the box!

Our rental prepaid SIM cards are activated before shipping. No need for complicated activation process, and we provide an easy step by step guide for the APN setup.

Rental Process

Select a plan and rental period. Pay online.

Delivery will be made to your location of choice.

Enjoy fast 4G/LTE data during your stay in Japan!

Use return package to return items.

Contact

Please feel free to contact us!

We provide English and Japanese customer support, and are always happy to help.

GENERAL FAQ

What services do you provide?: We provide short-term and long-term services for both our pocket WiFi rentals and SIM card rentals.
What methods of payments do you accept?: We accept credit card payments and PayPal payments. Unfortunately, we cannot accept cash payments.
Which airports do you make deliveries to?: We make deliveries to Narita Airport Terminal 1 and 2, Haneda Airport Terminal 3 (International Terminal).
What do I do with the SIM card once I am done using it?: Since the SIM card is a rental, we will need the SIM card to be returned to us. However, a prepaid postage return envelope is included so all you need to do is drop it off at a post box. Most airports in Japan have a post box at the airport BEFORE the security checkpoint.
What makes your rental service different from others?: We provide simple and affordable plans, business level English support, and we do our best to provide a smooth rental process.

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