Privacy Policy

I. PERSONAL INFORMATION MANAGEMENT

Genki Mobile (Assist Solutions Corp.) will manage the personal information provided to us by our customers in accordance with the policies outlined below.

II. COMPLIANCE AND PROTECTION

Assist Solutions will comply with laws and regulations regarding the protection of personal information and will take all necessary measures to safeguard our customers’ data.

III. PURPOSES OF USING PERSONAL INFORMATION

The personal information provided by the customer will only be used under the following circumstances:

  • For services:
    • a) Confirmation of the individual’s identity
    • b) Billing purposes
    • c) Notifications for installation dates, service suspensions, contract terminations, and changes in charges or service conditions
    • d) Other necessary purposes for provisioning services
  • For promotion:
    • a) Promotion of services
    • b) Conducting customer surveys
    • c) Sending promotional materials, gifts, etc. via phone, email, or postal service
  • Improving existing services and developing new ones
  • Answering inquiries or providing requested consultation
  • Other purposes as agreed upon by the customer

Assist Solutions may specify additional uses through service provisioning or surveys.

IV. PROPER MANAGEMENT OF PERSONAL INFORMATION

To ensure safety, Assist Solutions will continually strive to:

  • Maintain internal control and protection standards
  • Educate and train employees appropriately
  • Implement security measures against illegal access, loss, destruction, falsification, and disclosure

V. ENTRUSTMENT AND LEGAL DISCLOSURE

Personal information may be entrusted to trusted business partners only when necessary. In such cases, we will establish appropriate contracts and measures to ensure protection.

Personal information may also be disclosed to government institutions such as courts and police, following proper legal procedures and official requests.

VI. CONTACT FOR PERSONAL INFORMATION INQUIRIES

  • Office Phone Number: 050-1752-8444 (for Genki Mobile Services)
  • Email Address: mail address
  • Business Hours: Monday – Friday, 10:00 – 18:00 (Closed on weekends and national holidays)

VII. ABOUT COOKIES

Cookies enhance browsing experience but do not infringe on privacy or damage devices. Users can disable cookies via browser settings without major impact. For help, consult your browser’s support documentation.

VIII. GUARANTEES AND LIMITS OF LIABILITY

Use of Assist Solutions' official website is at the user's own risk. We assume no liability for damages resulting from the use of our website or links to third-party sites.

IX. APPLICABLE LAWS

This website is operated by Assist Solutions under the laws of Japan and the Tokyo Metropolitan Government. Users agree to this jurisdiction regardless of their location.

We do not guarantee suitability of content across all environments. Site access and usage are at the user’s discretion and risk.

Thank you.

Genki Mobile (Assist Solutions Corp.)
Customer Support Team

Revised 1st, June, 2022