Japan Rental Pocket WiFi

Traveling with multiple devices? Renting a pocket WiFi in Japan is the best way to get connected.

  • 1GB/day Plan: Covers cities, rural areas, and remote regions via NTT Docomo’s national network

  • 7GB/day Plan: High-speed coverage across major urban areas using Cloud SIM on SoftBank/KDDI networks.

  • Daily cap resets at 00:00 JST.

  • 10% Japanese consumption tax not included.

  • Payment methods: Credit card or PayPal only.

Yes, to cancel, please contact us by email. Please note that cancellations made four or more days prior to your requested rental period will be free of charge. However, for cancellations made three days or less before your requested rental period will incur a 3,000 JPY cancellation fee. (Credit card transaction fees will not be refunded and any difference in exchange rates will not be considered.)

Yes, you can cancel your order by contacting us via email. Cancellations made four or more days before your scheduled rental period are free of charge. For cancellations made three days or fewer before the start date, a ¥3,000 cancellation fee will apply. Please note that credit card transaction fees are non-refundable, and any differences in exchange rates will not be accounted for.

Since most travel insurance policies already cover compensation fees, we believe an additional insurance option offers limited benefit to our customers. However, we recommend checking with your insurance provider or credit card company in advance to confirm your coverage. If you need to file a claim and require documentation, we’ll be happy to provide the necessary paperwork upon request.

After exceeding 1GB per day (or 7GB per day with the 7GB Plan), data speeds will be reduced to 200kbps (128kbps for the 7GB Plan) with unlimited usage until midnight. Speeds reset daily at 12:00 AM JST. No additional pay-per-use charges will apply.

Please refer to this graph.

Usage varies by individual, but for heavy internet use, we recommend limiting each pocket WiFi device to 1–2 users for optimal performance.

Battery life depends on usage, but according to the manufacturer, each device can last up to 12 hours of continuous internet use.

You can monitor your data usage by downloading the free Aterm Mobile Tool app. A quick instruction guide for the app will be included with your order upon pickup.

Unfortunately, we do not provide top-up options with this plan.

Yes, to cancel, please contact us by email. Please note that cancellations made four or more days prior to your requested rental period will be free of charge. However, for cancellations made three days or less before your requested rental period will incur a 3,000 JPY cancellation fee. (Credit card transaction fees will not be refunded and any difference in exchange rates will not be considered.)

Yes, you can cancel your order by contacting us via email. Cancellations made four or more days before your scheduled rental period are free of charge. For cancellations made three days or fewer before the start date, a ¥3,000 cancellation fee will apply. Please note that credit card transaction fees are non-refundable, and any differences in exchange rates will not be accounted for.

Since most travel insurance policies already cover compensation fees, we believe an additional insurance option offers limited benefit to our customers. However, we recommend checking with your insurance provider or credit card company in advance to confirm your coverage. If you need to file a claim and require documentation, we’ll be happy to provide the necessary paperwork upon request.

After exceeding 1GB per day (or 7GB per day with the 7GB Plan), data speeds will be reduced to 200kbps (128kbps for the 7GB Plan) with unlimited usage until midnight. Speeds reset daily at 12:00 AM JST. No additional pay-per-use charges will apply.

Please refer to this graph.

Usage varies by individual, but for heavy internet use, we recommend limiting each pocket WiFi device to 1–2 users for optimal performance.

Battery life depends on usage, but according to the manufacturer, each device can last up to 12 hours of continuous internet use.

You can monitor your data usage by downloading the free Aterm Mobile Tool app. A quick instruction guide for the app will be included with your order upon pickup.

Unfortunately, we do not provide top-up options with this plan.

Airport Delivery Free!!

Get your Japan pocket WiFi delivered directly to your preferred airport for smooth pickup upon arrival.

We support major travel hubs across Japan, making it easy for travelers to stay connected from the first day of your travel to Japan.

For details on pickup locations and operating hours, please visit our Airport Pickup/Return page.

Please place your order at least 3 days in advance of your intended pickup date to ensure availability.

airplane illustration
delivery car illustration

Delivery Service Free!!

Delivery available to your designated location in Japan, such as a hotel, residence, or office—perfect for travelers needing pocket WiFi shipped directly to them.

To ensure a smooth rental experience, we aim to deliver your device one day before your rental start date.

Orders should be placed 2 to 3 days in advance. Expedited shipping is available for an additional fee. Please refer to our shipping map for regional delivery details.

Walk-in Pickup Free!!

Come by our office and pickup your rental unit!

We are located within 1 min. from Exit 6 of Azabu-Juban Station making it easy access from Roppongi, Shinjuku, Shibuya, and Ginza.

Our Address:
3F Maruka Bldg., 3-8-2 Higashi-Azabu, Minato-ku, Tokyo 106-0044 MAP

Operating Hours:
Monday–Saturday, 10am–6pm
(Excluding Japanese national holidays)

Phone:
050-1752-8444 (within Japan)
+81-50-1752-8444 (from overseas)

hands holding a package illustration
delivery man illustration

Express Shipping ¥1500

For express shipping, orders must be placed before 2:00 PM on the day of purchase.

Express delivery is available only within Tokyo’s 23 wards and cannot be made to airports.

Delivery typically takes 3 to 4 hours, and someone must be present to receive the package.

*Weekdays only

airplane illustration

Airport Delivery Free!!

Get your Japan pocket WiFi delivered directly to your preferred airport for smooth pickup upon arrival.

We support major travel hubs across Japan, making it easy for travelers to stay connected from the first day of your travel to Japan.

For details on pickup locations and operating hours, please visit our Airport Pickup/Return page.

Please place your order at least 3 days in advance of your intended pickup date to ensure availability.

delivery car illustration

Delivery Service Free!!

Delivery available to your designated location in Japan, such as a hotel, residence, or office—perfect for travelers needing pocket WiFi shipped directly to them.

To ensure a smooth rental experience, we aim to deliver your device one day before your rental start date.

Orders should be placed 2 to 3 days in advance. Expedited shipping is available for an additional fee. Please refer to our shipping map for regional delivery details.

hands holding a package illustration

Walk-in Pickup Free!!

Come by our office and pickup your rental unit!

We are located within 1 min. from Exit 6 of Azabu-Juban Station making it easy access from Roppongi, Shinjuku, Shibuya, and Ginza.

Our Address:
3F Maruka Bldg., 3-8-2 Higashi-Azabu, Minato-ku, Tokyo 106-0044 MAP

Operating Hours:
Monday–Saturday, 10am–6pm
(Excluding Japanese national holidays)

Phone:
050-1752-8444 (within Japan)
+81-50-1752-8444 (from overseas)

delivery man illustration

Express Shipping ¥1500

For express shipping, orders must be placed before 2:00 PM on the day of purchase.

Express delivery is available only within Tokyo’s 23 wards and cannot be made to airports.

Delivery typically takes 3 to 4 hours, and someone must be present to receive the package.

*Weekdays only

Connect

Your device is preconfigured for immediate use!

A hand holding Genki mobile pocket wifi directly out of package with charger and case visible
Open package and check contents. Carrying pouch, charger and spare portable battery charger included with all rentals.
a hand holding the genki mobile pocket wifi
Simply press the power button on the side of the Pocket WiFi device to turn it on.
a hand holding a phone connected to the genki mobile pocket wifi
Find your WiFi network. Enter the provided ID and password to connect.

Return

Return Shipping Service

A prepaid return package is included with every pocket WiFi rental. Simply drop it into any post box or visit any post office across Japan. The return package includes a tracking number for your reference.

You can also return your rental using post mail services at Lawson convenience stores nationwide.

Note: Most Japanese airports have post boxes in the departure lobby, but there are none beyond the security checkpoint. Please return your items before going through security.

a red post box illustration
hands holding a package illustration

Walk-In Drop-Off

Feel free to visit our office to drop off your rental unit!

We’re located just a 1-minute walk from Exit 6 of Azabu-Juban Station, making us easily accessible from Roppongi, Shinjuku, Shibuya, and Ginza.

Our Address:
3F Maruka Bldg., 3-8-2 Higashi-Azabu, Minato-ku, Tokyo 106-0044 MAP

Operating Hours:
Monday–Saturday: 10:00 AM–6:00 PM
(Closed on Japanese national holidays)

Phone:
Within Japan: 050-1752-8444
From Overseas: +81-50-1752-8444

a red post box illustration

Return Shipping Service

A prepaid return package is included with every pocket WiFi rental. Simply drop it into any post box or visit any post office across Japan. The return package includes a tracking number for your reference.

You can also return your rental using post mail services at Lawson convenience stores nationwide.

Note: Most Japanese airports have post boxes in the departure lobby, but there are none beyond the security checkpoint. Please return your items before going through security.

hands holding a package illustration

Walk-In Drop-Off

Feel free to visit our office to drop off your rental unit!

We’re located just a 1-minute walk from Exit 6 of Azabu-Juban Station, making us easily accessible from Roppongi, Shinjuku, Shibuya, and Ginza.

Our Address:
3F Maruka Bldg., 3-8-2 Higashi-Azabu, Minato-ku, Tokyo 106-0044 MAP

Operating Hours:
Monday–Saturday: 10:00 AM–6:00 PM
(Closed on Japanese national holidays)

Phone:
Within Japan: 050-1752-8444
From Overseas: +81-50-1752-8444