Your Travel eSIM will be activated at 00:00 Japan Time on your chosen start date. If that date has not yet arrived, please wait until the activation time.
For same-day orders, the activation email is usually sent shortly after ordering but may take up to one hour.
If you have not received the activation email:
- Check your spam or junk folder
- Confirm that the activation date and time have passed
- If the email is still missing after the activation time or one hour for same-day orders, please contact us immediately via our Contact Form
We will assist you as soon as possible to ensure you can get connected in Japan.