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      What if the QR code doesn’t work or I can’t install the eSIM?

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      • What if the QR code doesn’t work or I can’t install the eSIM?

      More in 3. eSIM setup/activation

      • Can I reinstall an eSIM after deleting it?
      • How do I install the eSIM using a QR code?
      • I won’t be able to access the set up email when I land in Japan because I won’t have the WiFi connection. How can I receive the instructions/QR code to set up the eSIM before I arrive?
      • What should I do if mobile data doesn’t work after installing the eSIM?
      Read more
      • 1. General Inquiries
      • 2. Order Process
      • 4. Network coverage
      • 5. Cancellation/ Refund

      What if the QR code doesn’t work or I can’t install the eSIM?

      If you’re having trouble installing the eSIM or the QR code isn’t working, please start by following our activation guide below, as most setup issues can be resolved there.

      Activation guide

      If you’re still stuck, don’t worry — just reach out to us via our Contact Form and we’ll help you troubleshoot the issue.

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      Can I cancel my eSIM order?

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