Unused daily data can’t be carried over to the next day and isn’t refundable. Each plan has a daily limit, and once it’s used up, the connection speed slows until it resets at midnight (Japan Time).

Yes, you can cancel your eSIM order by contacting us through our Contact Form. Here’s how cancellation works: If you cancel 4 or more days before the start date, there’s no cancellation fee  If you cancel 3 days or less before the start date, a 3,000 JPY fee applies  Please note that credit card processing […]

Unfortunately, we’re not able to offer refunds if the issue is caused by device incompatibility. Refunds are only available when there is a confirmed technical malfunction with the eSIM itself. If the eSIM doesn’t work because the device is unsupported, locked, or has incompatible settings, this wouldn’t be eligible for a refund. To avoid this, […]