Your Travel eSIM will be activated at 00:00 Japan Time on your chosen start date. If that date has not yet arrived, please wait until the activation time. For same-day orders, the activation email is usually sent shortly after ordering but may take up to one hour. If you have not received the activation email: […]

Yes, you can order multiple Travel eSIMs in a single order. Each eSIM requires the correct EID for the device it will be used on, so please ensure all EIDs are entered accurately. You can check the EID check guide below: Android EID-Check guide iOS EID-Check guide Please note: The activation email and QR codes […]

Your Travel eSIM is scheduled to activate at 00:00 (Japan Time) on your selected start date. After placing your order, you will first receive an order confirmation email with your receipt. At this stage, the eSIM is not yet active. Once the eSIM is activated on your selected start date, we will send you a […]

To purchase a Japan Travel eSIM from Genki Mobile, start by visiting our homepage at www.genkimobile.com. When the page loads, you will see the main homepage layout. Scroll down slightly to view Genki Mobile’s available services. From the service options, click on eSIM. You will be taken to the eSIM detail page, where you can […]