Your eSIM will automatically activate at 00:00 (Japan time) on your chosen date. At that time, you will receive a detailed setup guide with step-by-step instructions. For the most stable setup experience, we generally recommend downloading and installing the eSIM after arriving in Japan. While it is technically possible to download the eSIM outside of Japan, there […]

If you’re having trouble installing the eSIM or the QR code isn’t working, please start by following our activation guide below, as most setup issues can be resolved there. Activation guide If you’re still stuck, don’t worry — just reach out to us via our Contact Form and we’ll help you troubleshoot the issue.

If mobile data does not work after installing the eSIM, please first confirm that the APN profile has been installed correctly. APN setup guides: Android APN guide iOS APN guide After installing the APN profile, restart your device and check your mobile data connection again. If the connection still does not work, please contact us […]

No. Once an eSIM has been successfully downloaded and then deleted from your smartphone, it cannot be reinstalled for free. If you need to re-download the eSIM after deletion, a 1,500 JPY re-download fee will apply. For this reason, we strongly recommend not deleting the eSIM after installation. Please contact us via our Contact Form […]

After placing your order, you will first receive an order confirmation email with your receipt. At this stage, the eSIM is not yet active. Once the eSIM is activated on your selected start date, we will send you a separate email containing your QR code and a step-by-step setup guide. To install the eSIM: Make […]