General Inquiries View category What is Pocket Wi-Fi and how does it work in Japan? How many devices can connect to one Pocket Wi-Fi at the same time? Does Genki mobile’s Pocket Wi-Fi work everywhere in Japan? What is the battery life of a Pocket Wi-Fi device?
Order Process View category How do I rent a Pocket Wi-Fi from Genki Mobile? Can I pick up my Pocket Wi-Fi right after landing at the airport? How far in advance should I book a Pocket Wi-Fi for Japan? Can I change my pickup location or rental dates after booking? What payment methods are accepted for Pocket Wi-Fi rental? Do I need a Japanese address or phone number to rent a Pocket Wi-Fi?