FAQ Category

General Inquiries

Pocket Wi-Fi

What is the battery life of a Pocket Wi-Fi device?

Genki Mobile’s Pocket Wi-Fi devices last up to approximately 12 hours on a full charge, depending on usage and the number of connected devices. This allows travelers to stay connected throughout the day while sightseeing, navigating, or commuting. Genki Mobile’s rental portable Wi-Fi device includes both a charging cable and a power bank. This ensures […]

Pocket Wi-Fi

Does Genki mobile’s Pocket Wi-Fi work everywhere in Japan?

Yes, Genki Mobile’s pocket Wi-Fi provides internet access across most of Japan, including major cities and many rural areas. Genki Mobile’s 1GB per day Pocket Wi-Fi plan uses NTT Docomo’s network, which offers the widest coverage in Japan and is well suited for travelers visiting both urban and countryside areas. The 7GB per day plan […]

Pocket Wi-Fi

How many devices can connect to one Pocket Wi-Fi at the same time?

Multiple devices can connect to one Pocket Wi-Fi at the same time, making it suitable for groups or families traveling together in Japan. For the best speed and stable connection, we recommend using one Pocket Wi-Fi device with one to two users, especially when streaming videos, using maps, or making video calls.

Pocket Wi-Fi

What is Pocket Wi-Fi and how does it work in Japan?

Pocket Wi-Fi, also known as mobile Wi-Fi or a portable Wi-Fi device, is a small router that provides internet access across Japan. Travelers simply turn on the device and connect their phone, tablet, or laptop to it like regular Wi-Fi. Genki Mobile’s Pocket Wi-Fi comes preconfigured and ready to use, allowing travelers to get connected […]