Refunds are not available for unused days if the Pocket Wi-Fi is returned early. The rental fee covers the full reserved rental period, regardless of actual usage or early return.

Refunds are available if the Pocket Wi-Fi device has a confirmed malfunction during the rental period. Refunds are not provided for device incompatibility issues, such as problems caused by personal phone settings or unsupported devices. If you experience issues, please contact us immediately via our Contact Form so we can troubleshoot or provide a replacement […]

Yes, you can cancel your Pocket Wi-Fi reservation by contacting us via our Contact Form. Cancellation policy: Free cancellation: 4 or more days before the rental start date 3,000 JPY cancellation fee: 3 days or less before the rental start date  Important notes: Credit card transaction fees are non-refundable Exchange rate differences are not considered […]