Genki Mobile does not offer optional or add-on insurance for Pocket Wi-Fi rentals. This is because most travelers already have coverage through their personal travel insurance or credit card insurance, which typically covers compensation fees for lost or damaged rental equipment. What this means: If the Pocket Wi-Fi device or accessories are lost or damaged, […]

If your Pocket Wi-Fi device is lost during your rental period, please contact us by email via our Contact Form as soon as possible so we can assist you. What to do: Contact Genki Mobile immediately to report the loss We can arrange a replacement device after applying the required compensation fee Lost rental time […]