1. General Inquiries View category What is a Travel Physical SIM card and how does it work in Japan? Do I need an unlocked phone to use a Japan Travel SIM? Can I keep my home country phone number while using your Travel SIM? Can I make phone calls or send SMS with the Travel SIM?
2. Order Process View category What payment methods are accepted for Travel SIM orders? Do I need a Japanese address or phone number to order a Travel SIM? How do I purchase a Travel Physical SIM card from Genki Mobile?
4. SIM setup/ Activation View category How do I install the Travel SIM card and start using mobile data? What should I do if mobile data doesn’t work after inserting the SIM?
6. Cancellation / Refund View category Can I cancel my Travel SIM order? Can I get a refund if my device is incompatible? Can I carry over unused daily data or get a refund for it?