Unused daily data can’t be carried over to the next day and isn’t refundable. Daily limits reset at midnight (Japan time).

Unfortunately, we can’t offer refunds for device incompatibility (for example: the phone is SIM-locked or the device isn’t compatible). Refunds are only available if there is a confirmed malfunction with the service itself. To avoid issues, we recommend checking compatibility before ordering or contacting us if you’re unsure.

Yes, you can cancel by contacting us via our Contact Form. Free cancellation: 4 or more days before the start date 3,000 JPY fee: 3 days or less before the start date Please note credit card transaction fees are non-refundable, and exchange rate differences aren’t included in refund calculations. Thus, we recommend notifying us about […]