FAQ Category

4. SIM setup/ Activation

Sim Card

What should I do if mobile data doesn’t work after inserting the SIM?

If your phone shows signal but mobile data doesn’t work, it’s usually an APN or data setting issue. Please try: Turn Airplane Mode on and off Confirm Mobile Data is enabled Install/check the APN profile using the guides  and restart your phone: Android APN Guide IOS APN Guide  If it still doesn’t work, contact us […]

Sim Card

How do I install the Travel SIM card and start using mobile data?

1.Take out SIM card 1. Wear protective gloves and remove from plastic case. 2. Remove the SIM card from the case and insert into device. *Card edges may be sharp. Be careful not to hurt hands/fingers. Do not touch metal chip with bare hands. If accidentally touched, wipe gently with dry soft cloth before use. […]