If your eSIM shows no signal or cannot connect to mobile data, please follow the steps below.
1. Check eSIM activation
Make sure your eSIM has been activated correctly by following the activation guide:
2. Verify APN settings
Confirm that the APN profile has been installed correctly on your device:
3. Basic troubleshooting
- Turn Airplane Mode off
- Make sure Mobile Data is turned on in your phone settings
- Double-check that the APN settings are correct
- Restart your phone
If you can see signal bars on your device, this means the eSIM and device are working correctly. In this case, the issue is usually related to data or APN settings rather than network coverage.
If you have completed all the steps above and still cannot connect, please contact us via our Contact Form, and we will assist you as soon as possible.